Dedicated Customer Care Agent
Full-time voice/chat/email agent (160 hrs/mo), CRM logging (Zendesk/HubSpot), English fluency, weekly KPIs.
৳90,000 – ৳1,60,000 / moRequest SOW
Strategy & Managed OperationsSIC 7389 / 7374 · NAICS 561422
BPO, Call Center & Business Support
Exceptional customer experience directly drives enterprise retention. We deliver managed omnichannel contact centre and technical back-office operations. Fluent, university-educated support agents manage inbound inquiries, chat escalations, ticket triage and meticulous data verification around the clock.
Dhaka Office (Operations Division)5–7 Business Days Onboarding / 24/7 Shift Coverage100% IP Assignment
Operational Hub
Dhaka Office (Operations Division)
Commercial Scope & Rates
Service offerings & commercial quotations
Rates in Bangladeshi Taka. Every scope carries the same verified SLA and IP-assignment guarantee.
Back-Office & Data Processing
Transactional reconciliation, catalog indexing, invoice validation, database cleansing, high-volume entry.
৳600 – ৳1,200 / hrRequest SOW
24/7 Managed Helpdesk Team
3-shift continuous coverage, Tier 1/2 troubleshooting, critical incident escalation, SLA guarantee.
Starts at ৳3,20,000/moRequest SOW
Enterprise Standards
Why clients choose us for this
24/7/365 Multi-Shift Operations
Continuous multi-shift coverage and high-availability operations across global client time zones.
Fluent English & CRM Mastery
Rigorous communication training with full proficiency in Zendesk, HubSpot, Salesforce, and Cloud PBX.
QA Voice & Ticket Auditing
Continuous supervisor coaching, weekly KPI scorecards, and guaranteed response SLAs.
Methodology
Our 4-stage operational workflow
01
Discovery & Scoping
We analyse your objectives, security protocols, technical infrastructure and SLA targets to craft a crystal-clear execution roadmap.
02
Architecture & Sprints
Our senior engineers and delivery leads structure the architecture, staffing and governance frameworks.
03
Execution & QA Testing
Continuous buildout and live testing with rigorous quality assurance checks prior to production deployment.
04
Handover & Ongoing Support
Full IP transfer, complete documentation, and ongoing round-the-clock operational support under contractual SLAs.
Ready to deploy?
Request an SOW proposal
Configure your required parameters and timelines to receive an executive proposal within four business hours — with a free architectural consultation, a custom SLA and turnaround estimate, and a direct executive lead assigned.
Direct contact
+880 9649-640000Corporate facility
Level 9, 15/1-2, Jigatala Rd, Dhaka 1209, Dhaka, Bangladesh
Email
contact@neuroxie.comExplore Further
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